Ronald McDonald House Charities
April 30, 2019
Springfield, Oregon
Job Type
Salary or Pay Details
$85,000 - $95,000


Ronald McDonald House Charities® of Oregon and Southwest Washington (“RMHC Oregon”) is seeking an inspiring, compassionate and strategic Willamette Valley Regional Director to lead the community-wide effort to open and operate our first Ronald McDonald House in Springfield. Newly constructed at the Heartfelt House on the campus of PeaceHealth Sacred Heart Medical Center at River Bend (PeaceHealth), our Springfield Ronald McDonald House will serve as a “home away from home” for ten families every night, who have had to travel to Springfield for urgent medical care for their infants or children. This dynamic individual will lead all fundraising efforts, lead our staff and programs at the new Springfield Ronald McDonald House, oversee the Heartfelt House facility and serve as the Willamette Valley ambassador for our statewide organization.

About You:

  • You have a passion for leading teams
  • You are outgoing, compassionate, and have experience with inspiring communities for causes you believe in.
  • You are strategic and goal-oriented.
  • You have proven non-profit and fundraising experience, including demonstrated success in achieving fundraising goals.
  • You care about helping families and children from all walks of life.
  • You are committed to cultivating and sustaining a top-notch work environment for staff and volunteers and are excited to work with one of Oregon’s Top 100 nonprofits as determined by our staff 10 years in a row!

About Us:

  • Ronald McDonald House Charities of Oregon & SW Washington provides a "home away from home" for families with seriously ill children, and supports initiatives to improve pediatric health.
  • Our independent statewide chapter is 35 years old and includes four Ronald McDonald Houses and three in-hospital Hospitality Cart programs. For more information on our mission, history and programs, please visit
  • Slated to open on July 2019, the Springfield Ronald McDonald House is currently under construction on the PeaceHealth campus and will host as many as ten families every night who are away from home because their baby or child requires hospitalization or specialized treatment. The Springfield Ronald McDonald House will provide housing, meals, programs and support at no cost to the families that stay with us.
  • Join our passionate, fun-loving team as we strive together to provide a much-needed service to families from all over the world who come stay at our houses.
  • We offer a competitive compensation and benefit package, including generous paid time off, flexible schedules, sabbatical program, paid time to volunteer in the community, and employer retirement contribution through an IRA.

Primary Duties and Responsibilities

 Organizational Leadership

  • Manage the Springfield Ronald McDonald House Guest Services Manager.
  • Prepare and provide budget oversight for the Springfield Ronald McDonald House, Springfield In-Hospital Programs and the Annual Development Plan to achieve at $500,000+ goal.
  • Prepare and implement plans to address capital needs arising from new program initiatives.
  • Establish the Springfield Leadership Board.
  • Serve as the primary liaison for the hospital and clinic partners.
  • Serve as a member of the Statewide Senior Leadership Team.
  • Support the CEO with Board and Leadership volunteer recruitment, cultivation, and engagement.
  • Strive to continually improve systems, policies and procedures.
  • Ensure staffing decisions are in accordance with approved RMHC policies and the best interests of RMHC guests, staff, donor, volunteers, and community stakeholders.
  • Respond to emergencies via cell phone after office hours

Staff Management and Oversight

  • The Guest Services Manager will report directly to the Regional Director.
  • Ensuring 24-7 guest services staffing with qualified and trained staff members, contractors or volunteers on-site at the Ronald McDonald House
  • Managing, motivating and engaging the guest services team to deliver culturally competent, compassionate guest centered services
  • Provide property management services and facility oversight for the Heartfelt House facility
  • Ensuring compliance with all RMHC policies.

Development and Community Outreach

  • Raise at least $500,000 annually to fund operations and programming.
  • Develop broad based community outreach, awareness and fundraising plan to establish RMCH Oregon as a premier non-profit in Southern Oregon.
  • Establish an annual, comprehensive outreach and fundraising strategy for Springfield and the Willamette Valley Region.
  • Lead a comprehensive operational fundraising program, in alignment with the strategic plan, of major donor giving, corporate and foundation support, foundation relationships and grants, events and third party initiatives.
  • Lead a comprehensive community outreach program.
  • Oversee major donor, corporate, and foundation giving in the Willamette Valley Region.
  • Oversee strategic partnerships – including providing support and stewardship of the McDonald’s relationship in the Springfield and Willamette Valley area.
  • Conduct ongoing analysis of operational fundraising strategies to improve the financial return on existing initiatives; identify and implement new fundraising vehicles (including third party)
  • Deliver presentations to internal and external groups, including the Springfield Leadership Board, Board of Trustees, donor prospects, business groups and volunteers.
  • Oversee all Communication and Marketing Strategy, PR, and Branding planning efforts for Springfield and Willamette Valley Region, in conjunction with Chapter leadership to ensure alignment with the overall organizational planning efforts.
  • As necessary, lead specialized fundraising campaigns when new programs are launched at the Springfield Ronald McDonald House.
  • Prepare annual revenue and expense budgets for Willamette Valley initiatives, ensuring alignment with statewide goals.

Guest Services

With the support of the Springfield Guest Services Manager and Chapter leadership:

  • Provide oversight of direct services and programming to guest families at the Springfield Ronald McDonald House, In-hospital programming and other programming as it is developed.
  • Directly responsible for managing hospital and clinic partnerships.


  • Excellent customer service skills
  • Exceptional verbal, written, and interpersonal communication skills
  • Computer proficiency, including email, Microsoft Office Suite and database software.
  • Strong attention to detail
  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Ability to think strategically and analytically and to problem-solve.
  • Good analytical and problem-solving skills
  • Highly organized, creative, energetic and collaborative team player
  • Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers (including members of the Board of Trustees), hospital personnel, staff, donors
  • Flexibility with regards to work assignments and changing priorities
  • Ability to work under limited supervision, both independently and as a team member.
  • Creative and artistic use of resources within a limited budget.

Supervisory Responsibilities:

You will work with and directly supervise the Guest Services Manager.


Experience and Education Required:

  • Five to seven years of increasing responsibility in non-profit management and leadership, including fundraising, community outreach, and program development.
  • Baccalaureate degree required.
  • Experience working with volunteer boards and leading teams to achieve organizational objectives.

Work Environment:

Most work conducted in a collaborative and dynamic office environment.  Attendance at RMHC Oregon signature events is required and such work may be indoors or outdoors, possibly in hot or wet weather. In conjunction with events, employee will be required to lift packages (up to approximately 40 pounds) and stand for long periods. Some travel required.

Compensation for this full-time position is $85,000 - $95,000 per year.

How to Apply

To apply:

Nonprofit Professionals Now is proud to partner with Ronald McDonald House Charities of Oregon and SW Washington to fill this important position in the Springfield/Eugene area. To apply please go to

All applicants are asked to submit a resume, cover letter, and complete the screening questions for consideration.

Deadline for application is May 6, 2019


The Ronald McDonald House Charities of Oregon and SW Washington is an Equal Opportunity Employer. We encourage all qualified individuals to apply for positions regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other legally protected status.

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